Privacy Policy

1. Introduction

Blissful Grove ("we," "our," or "us") is committed to protecting the privacy of our users and the children in our care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Parent/guardian names and contact information
• Child's name, age, and educational needs
• Email addresses and phone numbers
• Address and emergency contact information
• Medical information relevant to your child's care and education

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Usage data and website analytics
• Cookie and tracking technology data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing educational services and programs
• Communicating with parents about their child's progress
• Sending newsletters and educational updates
• Ensuring child safety and emergency communications
• Improving our services and website functionality
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your explicit consent
• With educational professionals involved in your child's care
• When required by law or legal process
• In case of medical emergencies
• With service providers who assist in our operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure servers and encrypted data transmission
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and data protection

6. Children's Privacy

We are committed to protecting children's privacy and comply with applicable children's privacy laws. We:

• Only collect necessary information for educational purposes
• Require parental consent for data collection
• Limit access to children's information to authorized personnel
• Never use children's information for marketing purposes

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Manage cookie preferences

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

9. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Educational records may be retained according to Malaysian educational regulations and our institutional policies.

10. International Data Transfers

Your information is primarily processed and stored in Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through our website or direct communication. Your continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: